Voucher Frequently Asked Questions

What does automated voucher program mean?
How do I place an order with the new automated system?
When I log in I don't see any orders in the "My Orders" tab.
Why aren't shipping fees calculated into the order form?
Why does it say "Buy Vouchers" when I have already paid?
I have submitted my order via mail what do I do next.
What forms of payment do you accept?
How long does this process take if I need vouchers immediately?
How do I access my vouchers once the purchase has been complete?
How do I print my vouchers?
Can I print my vouchers more than once?

Q. What does automated voucher program mean?

A. Simply it means that we have streamlined the process to an online based purchasing system, where each voucher will be given an unique code to be scanned in the food court and used much the same way the old vouchers were used.

Q. How do I place an order with the new automated system?

A. For now the actual process of ordering vouchers hasn't changed much. You will still need to submit a 2013 order form with your check via the mail. However, at this point the process becomes automated and Union Station will set you up with a Customer Account Login. You will use this login to digitally request your vouchers online. This will be the step in which you actually order the vouchers. The initial form is more like intent to order form then the actual order form that was used in the past.

This aspect of the voucher system will change again in the coming months, when we streamline further allowing the customer to create their own logins and we begin accepting new forms of payment such as credit card and e-check. With the newest developments the voucher system will become 100% automated, in that you will be able to login, order, pay for and print your vouchers instantaneously. This will be similar to making a purchase at any other online retailer.

Q. When I log in I don't see any orders in the "My Orders" tab.

A. You must first place the order in the system by clicking on the "Buy Vouchers" tab. Simply mailing in the form and getting a login, doesn't guarantee that an order has been made. You must place your actual order on the website before vouchers can be generated.

Q. Why aren't shipping fees calculated into the order form?

A. The reason that shipping fees are not on the 2013 order form is simply because we are no longer mass printing and distributing vouchers. Instead we are now providing the customer with the ease and convenience of buying and printing vouchers from their office computers. This cuts the voucher processing time down substantially.

Q. Why does it say "Buy Vouchers" when I have already paid?

A. You must resubmit your order you will not be charged twice if you have already mailed in your check. If you haven't mailed in your check place your order and we will generate your vouchers once your check arrives in our office.

Q. I have submitted my order via mail what do I do next.

A. For now you will wait for us to receive the order from and check and set up your account. You will receive an email with your login credentials when we receive your check. However, submitting mail orders will soon be the way of the past when we finalize the online ordering and payment process.

Q. What forms of payment do you accept?

A. Currently we do not accept credit card payments, but this will change soon. Please provide a check, cashier's check or money order until then. Customers will be notified when our credit card payment system is up and running.

Q. How long does this process take if I need vouchers immediately?

A. Once we have received your check the process can take only minutes. However, the time needed to receive your checks can take up to two weeks.

Q. How do I access my vouchers once the purchase has been complete?

A. Once you have received your confirmation email saying that your order has been fulfilled you will need to log in to your account on our voucher website. After you log in you will be able to see all of your online orders. Simply, select the order you want to print from. Once selected the order will open and you will see all of the vouchers purchased within that order. At this point you can select as many of the vouchers as you would like to print using the select range feature found at the top of the page. For example if you ordered 100 vouchers and you wanted to print all 100 you would select range 1 to 100. If you only wanted to print 50 vouchers you would select 1 to 50. Once the range has been selected you will see a check mark appear in the box in the left column indicating the voucher has been selected.

The next step will be to download selected vouchers. To do this you need to make sure the bubble to the left of the option "Download unredeemed vouchers" is selected, and then click on submit request. Once the request has been submitted a new window should pop up with all of the selected vouchers in PDF format.

Q. How do I print my vouchers?

A. Each printer is different and so not all of them have the exact same settings. But in order to print your vouchers properly here are some tips.

1. Make sure your Paper Orientation is set to Landscape.
2. It doesn't matter if the voucher is printed in color or black and white.
3. The voucher is most readable when you print one per page.
4. You can print the vouchers as many times as you need to, HOWEVER, each voucher code can only be redeemed once so we recommend that you throw away previous copies that you may have printed.
5. If you have any questions call us before you print and we will try to help you

Q. Can I print my vouchers more than once?

A. Yes, to a certain degree. However keep in mind that each voucher has a different code, which must be scanned for the voucher to be valid. So you can print the vouchers over and over again as long as you don't try to use the vouchers repeatedly. Additionally, you must download all vouchers you wish to print you CAN NOT make copies of one voucher multiple times, they will not work.